Last Updated: March 12, 2026
Version 2.0
This Shipping & Returns Policy governs shipment, delivery, and returns of Perfecta® products purchased from SEERGRILLS.
By placing an order, you agree to this Policy.
1. Definitions
For the purposes of this Policy:
Company
SEERGRILLS Inc.
8 The Green, Ste R
Dover, DE 19901
United States
Product / Goods
The Perfecta® AI-Powered Grilling Robot and related accessories.
Order
A purchase made through the SEERGRILLS website or authorised reseller.
Website
www.seergrills.com
Customer / You
The individual or legal entity purchasing the Product.
2. Pre-Orders and Production Batches
Perfecta® units may be sold through pre-order campaigns or early production batches.
Orders placed during these periods are considered pre-orders and may be fulfilled when inventory becomes available.
Shipping estimates provided by SEERGRILLS are non-binding estimates only and do not constitute guaranteed delivery dates.
Delays may occur due to factors including but not limited to:
• manufacturing timelines
• certification or regulatory approvals
• safety testing
• supply chain disruptions
• shipping carrier delays
• customs processing
• force majeure events
By placing a pre-order, you acknowledge that delivery timelines may change.
Customers may cancel a pre-order for a full refund at any time prior to shipment.
Once an order has shipped, it becomes subject to this Returns Policy.
3. Shipping Costs
Shipping costs are calculated at checkout based on destination, weight, carrier rates, and service level.
Customers are responsible for shipping costs unless explicitly stated otherwise.
4. Shipping Regions
SEERGRILLS currently ships Perfecta® within the United States.
Shipping availability to Alaska, Hawaii, and U.S. territories may require additional arrangements.
5. Shipment Confirmation
When your order ships you will receive a shipment confirmation email containing tracking details.
Tracking numbers may take up to 24 hours to activate.
6. Signature Requirement
Due to the value of the Product, shipments may require an adult signature upon delivery.
If the carrier records a completed delivery, including signature confirmation where applicable, the shipment will be considered successfully delivered.
7. Delivery Responsibility
Customers are responsible for providing an accurate and complete shipping address.
SEERGRILLS is not responsible for shipments delayed, lost, or returned due to incorrect or incomplete address information.
If a shipment must be re-routed or reshipped due to address errors, additional shipping charges may apply.
8. Title and Risk of Loss
Ownership and risk of loss transfer to the customer upon confirmed delivery by the shipping carrier.
Delivery confirmation from the carrier, including tracking confirmation or signature confirmation where applicable, constitutes proof of delivery.
9. Inspection Upon Delivery
Customers must inspect the shipment upon delivery.
Any shipping damage, missing items, or delivery issues must be reported to SEERGRILLS within five (5) days of delivery.
Failure to report issues within this timeframe may prevent SEERGRILLS from submitting a carrier claim.
10. Lost or Damaged Shipments
If a shipment appears lost or damaged:
Customers must:
SEERGRILLS will initiate a carrier investigation where appropriate.
Carrier investigations may take 7–21 business days depending on the shipping provider.
Replacement shipments or refunds may be issued after completion of the investigation.
11. Refused Deliveries
If a shipment is refused by the customer or returned due to failure to accept delivery:
The customer may be responsible for:
• original shipping costs
• return shipping costs
• carrier handling fees
These costs may be deducted from any refund.
12. Returns
Return Window
Customers may request a return within 30 days from the date of delivery.
Returns requested outside this period may be rejected.
Return Authorization (RMA)
All returns require a Return Merchandise Authorization (RMA).
Return requests must be submitted through:
www.seergrills.com/pages/returnsform
Returns sent without RMA approval may be refused.
Return Eligibility
To qualify for a return:
The product must:
• be unused
• be uninstalled
• include all accessories
• be in original packaging
• show no signs of cooking, heating, or operation
Products that have been activated, used, or installed may not be eligible for return.
13. Return Shipping
Unless the return is due to a confirmed product defect, customers are responsible for:
• return shipping costs
• insurance for the shipment
• proper packaging
All returns must be shipped to the SEERGRILLS facility in the United Kingdom.
Return instructions and the address will be provided after RMA approval.
14. International Return Responsibilities
Customers returning products internationally are responsible for:
• customs declarations
• duties or import taxes
• export documentation
Failure to correctly declare shipments may result in the return being rejected.
15. Return Condition Inspection
All returned products are inspected upon arrival.
If a returned item shows:
• evidence of use
• missing components
• improper packaging
• shipping damage due to inadequate packaging
SEERGRILLS may:
• refuse the return
• deduct applicable fees
• return the product to the customer.
16. Restocking Fee
Non-defective returns may be subject to a restocking fee of up to 15% of the purchase price.
This fee covers inspection, repackaging, and logistics handling.
17. Refund Processing
Once the returned product has been received and inspected:
Refunds will be processed within 3–5 business days.
Depending on the payment provider, refunds may take up to 20 business days to appear.
Refunds are issued to the original payment method.
Original shipping costs are non-refundable.
18. Defective Products
Products that develop faults during normal use should be handled under the Perfecta® Limited Warranty.
Warranty claims must be submitted through:
www.seergrills.com/pages/warrantyform
If a defect is confirmed, SEERGRILLS will repair, replace, or refund the product in accordance with the warranty terms.
19. Non-Returnable Items
Returns will not be accepted for:
• products showing signs of use
• products damaged by misuse or improper operation
• modified products
• products repaired by unauthorized persons
• missing accessories or packaging
20. Fraud and Abuse Protection
SEERGRILLS reserves the right to refuse orders, returns, or refunds in cases of:
• suspected fraud
• return abuse
• violation of Terms & Conditions
• disputed payments or chargebacks.
21. Force Majeure
SEERGRILLS is not responsible for shipping delays caused by events beyond its reasonable control including:
• natural disasters
• transportation disruptions
• labour disputes
• government actions
• pandemics
• supply chain disruptions.
22. Policy Updates
SEERGRILLS may update this Shipping & Returns Policy at any time.
The version in effect at the time of purchase will apply to the order.
23. Contact
Website
www.seergrills.com