Shipping and Returns Policy

SEERGRILLS Perfecta® Shipping & Returns Policy (USA)

Last Updated: Monday 24th June 2024.

Interpretation and Definitions

Interpretation: The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions:

"Company" (referred to as either "the Company", "We", "Us" or "Our" in this policy) refers to SEERGRILLS Inc.
"Goods" refers to the items offered for sale on the Service.
"Orders" means a request by You to purchase Goods from Us.
"Service" refers to the Website.
"Website" refers to SEERGRILLS, accessible fromwww.seergrills.com
"You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Shipping Information:

Shipping Costs: Customers are responsible for the cost of shipping the Perfecta® grill. Shipping costs will be calculated and provided at checkout.

Shipping Speed: As this is a pre-order item for the first batch expected in Q2 2025, the standard shipping speed cannot be confirmed yet. We will provide updates on shipping timelines as they become available.

Order Processing Time: We aim to process the order and ship the Perfecta® grill by Q2 2025.

Shipment Processing Times (Post-Pre-Order Phase): All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will contact you via email if there is a significant delay.

Shipping Restrictions: SEERGRILLS ships Perfecta® grills to all parts of the USA.

Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation Email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes: SEERGRILLS is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).

Damages During Shipping: SEERGRILLS is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns Information:

Return Window (Pre-Order): For pre-orders, customers can receive a full refund if they request it before their grill ships.

Return Window (After Receiving Grill): Customers have 30 days from the date of receiving their Perfecta® grill to initiate a return.

Reasons for Return: Returns are accepted for unopened and unused grills in their original packaging. We will also accept returns for grills that are damaged during shipping. We reserve the right to deny returns that do not meet these criteria.

Return Process:

To initiate a return, customers must fill out the returns form atwww.seergrills.com/pages/returnsform.
A member of the SEERGRILLS team will reach out within 5 business days to work with you on the return.
Ensure the grill is properly packaged and shipped back as instructed.

Return Shipping: Customers are generally responsible for return shipping costs. However, SEERGRILLS will cover return shipping for grills that are damaged during shipping upon verification.

Refunds: Once the item has been received, it will take 3-5 business days to process the return, and it may take up to 20 business days to receive a refund via the original payment method.

Additional Considerations:

SEERGRILLS reserves the right to modify this shipping & returns policy at any time without prior notice.
This policy is governed by the laws of the State of Delaware, USA.

Contact Us: If you have any questions about this Shipping & Returns Policy, you can contact us:

By sending us an email: support@seergrills.com