Last Updated: March 12, 2026
Version: 1.2
SEERGRILLS Ltd (United Kingdom) and SEERGRILLS Inc (United States) (collectively “SEERGRILLS,” “We,” “Us,” or “Our”) respect your privacy.
This Privacy Policy explains how we collect, use, store, protect, and share information when you use:
the Perfecta® (the “Product”)
the Perfecta Companion App (the “App”)
the SEERGRILLS website (the “Site”)
Together referred to as the “Services.”
By using the Services, you consent to the practices described in this Privacy Policy where required by applicable law.
For clarity, we use the following definitions.
Product
The Perfecta® Grilling Robot and its embedded NeuralFire® operating system.
Services
The Product, the Perfecta Companion App, and our Website.
Personal Data
Information that identifies or relates to an identifiable individual (for example: name, email, IP address).
Telemetry
Technical logs generated by the Product or App including device status, safety events, and diagnostic information.
NeuralFire® Intelligence
Aggregated cooking and performance data used to train and improve SEERGRILLS’ proprietary AI cooking algorithms.
SeerGrills operates internationally with a clear division of responsibility.
| Data Type | Primary Controller | Purpose |
|---|---|---|
| App & Website Accounts | SEERGRILLS Ltd (UK) | Account management, App functionality |
| NeuralFire Intelligence | SEERGRILLS Ltd (UK) | AI training and algorithm improvement |
| US Sales & Warranty | SEERGRILLS Inc (USA) | Order processing and warranty services |
| Marketing Communications | Joint Controllers | Email campaigns with user consent |
SeerGrills Ltd acts as the primary Data Controller for App and Product-related data processing.
We collect information from several sources:
Directly from you (account registration, purchases, support requests)
Automatically from the Product or App (device telemetry and diagnostics)
From connected accessories such as FireProbe sensors
From service providers supporting ecommerce, analytics, and support platforms
From authorized resellers or distributors when fulfilling orders or warranty claims
Account Data
Name
Email address
Phone number
Account password
Purchase Data
Billing and shipping address
Order history
Proof of purchase
Payment information is processed securely by third-party payment processors (e.g., Shopify or Stripe). SeerGrills does not store full credit card numbers.
Marketing Consent
Marketing emails are sent only if you provide explicit consent through an unticked checkbox.
You may withdraw consent at any time.
Support Data
When you contact support, we may collect:
support messages
product serial numbers
photos or videos of the appliance
troubleshooting logs
proof of purchase
These records help diagnose issues and process warranty claims.
When you use the Product and App, we may collect:
cook history
saved cook programs
manual cook sequences (“Human Mode”)
food type selections
doneness preferences
cook ratings and feedback
profile settings
feature usage statistics
This data helps personalize cooking and improve system performance.
The Product automatically collects technical information required for safe operation.
Examples include:
device serial number
firmware version
MAC address
IP address
motor positions
burner operation cycles
ignition status
thermal safety shutoffs
internal temperature curves
error codes
update installation status
diagnostic logs
This information is essential for:
appliance safety monitoring
troubleshooting
firmware improvements
recall management
When pairing the Product, App, or accessories, we may collect:
Bluetooth pairing records
device identifiers
accessory identifiers (e.g., FireProbe MAC address)
Wi-Fi connection status
Some Android devices require Location permission to enable Bluetooth pairing.
SEERGRILLS does not track GPS location unless explicitly disclosed and enabled.
Safety Threshold
The Product is a high-heat appliance intended for users 18 years or older.
Privacy Threshold
We do not knowingly collect Personal Data from:
children under 13 (United States)
children under 16 (UK/EU)
If we discover such data, we will delete it promptly.
Parents who believe a child has submitted information should contact us.
We collect only the minimum amount of data necessary to operate the Services.
To:
operate the Product
synchronize the App
process purchases
provide customer support
We process certain data to:
improve NeuralFire® AI algorithms
monitor appliance safety
investigate incidents or malfunctions
perform firmware updates
protect systems against cyber threats
manage product recalls or safety alerts
We rely on your consent to:
send marketing emails
place non-essential cookies
You may withdraw consent at any time.
The Product uses AI to recommend or adjust cooking parameters.
These automated processes:
do not produce legal effects
do not significantly affect individuals under GDPR Article 22.
They are used solely to optimize cooking outcomes.
For safety reasons:
The App cannot remotely ignite burners or start cooking.
Cooking actions must be initiated directly on the Product.
Connecting the Product to Wi-Fi is optional, though certain features such as:
firmware updates
AI improvements
remote cook monitoring
may require connectivity.
We do not sell Personal Data.
We share data only with trusted partners necessary to operate our Services.
Examples include:
AWS – cloud infrastructure
Stripe / Shopify – payment processing
Zendesk – customer support systems
These providers operate under strict data processing agreements.
We may disclose information where required to:
comply with legal obligations
investigate incidents
defend legal claims
respond to regulatory inquiries
support product safety recalls
Data may be processed in the United Kingdom and United States.
Where Personal Data is transferred internationally, we use approved safeguards including:
Standard Contractual Clauses (SCCs)
UK International Data Transfer Agreement (IDTA)
These mechanisms ensure adequate protection.
We implement strong security safeguards including:
Encryption
TLS 1.2+ for data in transit
AES-256 encryption for stored data
Access Controls
Only authorized personnel with multi-factor authentication can access production systems.
Security Monitoring
Systems are monitored for suspicious activity and vulnerabilities.
Breach Notification
If a breach presents a high risk to users, we will notify affected individuals and regulators within legally required timeframes (generally within 72 hours where applicable).
We retain data only as long as necessary.
| Data Category | Retention | Reason |
|---|---|---|
| Account Data | Until deleted | Provide services |
| Marketing Data | Until consent withdrawn or 24 months inactivity | Respect preferences |
| Support Records | 5 years | Dispute resolution |
| Safety Logs | 10 years | Product liability and recalls |
| NeuralFire AI Training | Indefinite | Aggregated model improvement |
Cooking data may be incorporated into NeuralFire® training datasets.
Once incorporated into model parameters:
it becomes statistical model data
it cannot be isolated back to individual users
Deleting your account removes raw data but not prior aggregated learnings.
You may delete your account through:
the App settings, or
email request to support@seergrills.com
We may require verification before processing requests.
Deleted data includes:
personal account information
raw cook history
Certain safety logs and anonymized system data may be retained.
Residents of California, Colorado, Virginia, Connecticut, and Utah may request:
Access to personal data
Correction of inaccurate data
Deletion of personal data
Opt-out of targeted advertising
Opt-out of profiling for significant decisions
SeerGrills does not sell Personal Data.
We honor Global Privacy Control (GPC) signals on our website.
| Category | Collected | Sold/Shared | Purpose |
|---|---|---|---|
| Identifiers | YES | No | Account and support |
| Commercial Information | YES | No | Orders and warranty |
| Internet Activity | YES | No | Product functionality |
| Device Data | YES | No | Diagnostics and safety |
| Geolocation (coarse) | YES | No | Regional compliance |
| Sensitive Data (credentials) | YES | No | Security |
Sensitive data is used only for authentication and account security.
Users in the UK and EEA may request:
access
correction
deletion
restriction of processing
data portability
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Our Site uses cookies.
Essential Cookies
Required for login and cart functionality.
Analytics and Marketing Cookies
Used only with your explicit consent.
More information is available in our Cookie Policy.
For privacy questions or requests:
Global Privacy Office (SEERGRILLS LTD)
The Silverworks
67-71 Northwood Street
Birmingham B3 1TX
United Kingdom
Email: support@seergrills.com
US Representative (SEERGRILLS Inc)
8 The Green, Ste R
Dover, DE 19901
United States